Use Cases
Every support scenario, handled automatically
See how Shopify stores use Retenza to automate the most common (and time-consuming) customer support scenarios.
< 2 min
Average first response time
80%
Tickets resolved automatically
40+
Languages supported
6 hrs
Saved per agent per week
Built for every support scenario
From order status inquiries to refund handling, Retenza covers every common Shopify customer support use case.
Shopify Customer Support
Handle every support email from your Shopify customers — automatically. Order lookups, shipping updates, and refund handling — all in one inbox.
✓ Save 6+ hours/week per agent
E-commerce Email Automation
Stop copy-pasting the same replies. Retenza reads incoming emails, detects intent, and drafts human-quality responses in seconds.
✓ Reduce reply time from hours to minutes
Order Status Automation
"Where is my order?" is the #1 support question. Retenza fetches live order data from Shopify and replies instantly with tracking info.
✓ Resolve 80% of WISMO tickets automatically
Refund Request Handling
Retenza detects refund intent, pulls the order details, and drafts a professional response — speeding up resolution and reducing friction.
✓ Faster refund resolution = happier customers
Multilingual Support
Customers email you in French, German, Spanish, Polish — Retenza auto-detects the language and replies in kind. No translation team needed.
✓ Support customers in 40+ languages
Scale Without Hiring
Double your order volume without doubling headcount. Retenza handles the routine — your team focuses on the complex cases that need a human touch.
✓ Handle 5× volume with the same team size
Reduce Ticket Volume
Proactively answer common questions with AI-powered replies and a knowledge base — so the same question never needs a human answer twice.
✓ Deflect up to 60% of repetitive tickets
24/7 Customer Support
Your team sleeps. Retenza doesn't. AI drafts replies around the clock so every customer gets an immediate response — even on weekends.
✓ First response in minutes, any time of day
Ready to automate your support?
Join hundreds of Shopify stores that use Retenza to reply faster, scale smarter, and keep customers happy.
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