Use Case
Automate your e-commerce support emails with AI
Retenza reads every inbound email, classifies the intent, and generates a human-quality reply — so your team stops copy-pasting and starts closing tickets.
E-commerce support teams waste thousands of hours a year on repetitive email replies. The same questions, the same answers, every single day — with constant context-switching between your helpdesk, Shopify, and email client.
Retenza acts as an AI layer in your existing Gmail inbox. It processes emails automatically, drafts contextual replies using your Shopify order data and knowledge base, and queues them for one-click approval.
How it works
Email arrives
Customer sends a support email to your store address.
AI reads & classifies
Intent detected: order status, refund, complaint, question.
Order data fetched
Live Shopify data added to the reply context automatically.
Draft generated
Professional email drafted and queued for your review.
Key benefits
- ✓Reduce average handle time by 70%
- ✓Zero repetitive copy-pasting
- ✓AI adapts tone to each customer
- ✓Full audit trail for every reply
- ✓Works alongside your existing Gmail setup
Ready to get started?
Set up in under 10 minutes. No credit card required.
See it in action — free trial