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Use Case

Protect revenue in any language your customers use

Your customers reach out in French, German, Polish, Spanish. TryRetenza detects the language and prepares a recovery draft in kind — ready for your team to review before it sends.

The Problem

Global Shopify stores receive revenue-sensitive conversations in dozens of languages. A refund risk or a high-value pre-sale question in French or German is just as costly to miss as one in English — but international messages are often the slowest to get a thoughtful, on-brand response.

The Retenza Solution

TryRetenza uses Claude AI to detect the language of every incoming conversation, connect it to your Shopify context, score the revenue at risk, and prepare a natural, fluent recovery draft in the same language. Your team reviews and approves before anything sends — the same human-in-the-loop control applies in every language.

How it works

1

Conversation in any language

French, German, Polish, Spanish, Dutch — all detected.

2

Language auto-detected

No manual tagging or routing rules needed.

3

Recovery draft in same language

A natural draft — not a word-for-word translation.

4

Review in your language

Your team reviews and approves before anything sends.

Key benefits

  • Protect revenue across 40+ languages
  • Recovery drafts read as native — not translated
  • Revenue at risk scored regardless of language
  • Same human-reviewed approval flow in every language
  • Serve international markets while staying in control of every send

Ready to get started?

Set up in under 10 minutes. Free plan: no card required.

Protect revenue in every language
Multilingual Recovery Drafts for Shopify — Retenza | Retenza