Use Case
Support customers in any language — automatically
Your customers email you in French, German, Polish, Spanish. Retenza detects the language and replies in kind — no translation team, no delay.
Global Shopify stores receive support emails in dozens of languages. Hiring multilingual staff is expensive. Translation tools add friction and delay. Most stores end up ignoring non-English emails or replying awkwardly — losing customers in the process.
Retenza uses Claude AI to detect the language of every incoming email automatically. The AI then generates a natural, fluent reply in the same language — using the same tone and context as your English replies. No translation step, no separate workflow.
How it works
Email arrives in any language
French, German, Polish, Spanish, Dutch — all handled.
Language auto-detected
No manual tagging or routing rules needed.
Reply in same language
AI responds natively — not a word-for-word translation.
Agent reviews in their language
Translations available in the UI if needed.
Key benefits
- ✓Support customers in 40+ languages
- ✓Replies feel native — not translated
- ✓No language routing rules to maintain
- ✓Same response quality in every language
- ✓Serve international markets without extra headcount
Ready to get started?
Set up in under 10 minutes. No credit card required.
Go global without growing your team