Use Case
AI-powered customer support, built for Shopify
Stop drowning in support tickets. Retenza reads every email, fetches order data from Shopify, and drafts a professional reply — in seconds.
Shopify store owners spend hours every day answering the same support emails: order updates, refund requests, tracking numbers, shipping delays. It's repetitive, it's expensive, and it doesn't scale.
Retenza connects directly to your Shopify store. When a customer emails you, our AI reads the message, detects the intent, pulls the relevant order from Shopify's API, and writes a professional, personalized reply — ready to send with one click.
How it works
Connect Gmail
Link your support inbox in 30 seconds — no code required.
Connect Shopify
OAuth flow pulls live order data automatically.
Review AI drafts
Every reply lands in your inbox, ready to approve or edit.
Send in one click
Approve accurate replies instantly. Customers get answers fast.
Key benefits
- ✓Handle 5× more tickets with the same team
- ✓First reply in under 2 minutes, every time
- ✓Live Shopify order data in every response
- ✓Human-quality replies — not template bots
- ✓Works in 40+ languages automatically