Use Case
"Where is my order?" — answered automatically
WISMO tickets are the biggest time-sink in e-commerce support. Retenza resolves them instantly by fetching live tracking data directly from Shopify.
"Where is my order?" accounts for up to 40% of all e-commerce support tickets. Each one requires logging into Shopify, finding the order, copying the tracking number, and composing a reply. Multiplied by hundreds of orders, this becomes a full-time job.
Retenza detects order-status intent automatically. It extracts the customer's order reference, queries the Shopify Admin API in real time, and composes a reply with the exact fulfillment status, carrier, and tracking link — no human input needed.
How it works
WISMO email detected
AI recognises order-status intent in seconds.
Shopify lookup
Live order data fetched: status, carrier, tracking number.
Personalised reply
Customer gets their exact tracking info — no template.
Approve in one click
Agent reviews and sends — or auto-send when confidence is high.
Key benefits
- ✓Resolve 80% of WISMO tickets automatically
- ✓Real tracking data — not generic responses
- ✓Works for partial shipments and multiple items
- ✓Customers get replies in minutes, not hours
- ✓Integrates with any Shopify-fulfilled order
Ready to get started?
Set up in under 10 minutes. No credit card required.
Stop answering WISMO manually