Use Case
Handle refund requests faster and more consistently
Retenza detects refund intent, pulls the order, and drafts a professional response — helping your team resolve refund tickets faster with less friction.
Refund requests are emotionally charged and time-sensitive. Delayed responses lead to chargebacks, negative reviews, and lost customers. Yet every refund email still requires manual order lookup, policy verification, and a carefully worded reply.
Retenza identifies refund intent with high accuracy. It surfaces the order details your team needs, drafts a sympathetic and policy-consistent reply, and flags cases that need special attention — so nothing slips through the cracks.
How it works
Refund intent detected
AI flags refund requests and prioritises them in the queue.
Order context surfaced
Order ID, purchase date, amount, and status shown instantly.
Policy-aware draft
Reply aligned with your refund policy and tone of voice.
Human review optional
Set confidence threshold — auto-approve or always review.
Key benefits
- ✓Faster refund resolution = fewer chargebacks
- ✓Consistent policy-aligned responses every time
- ✓Priority flagging for high-value refund cases
- ✓Reduce agent stress on difficult conversations
- ✓Full audit trail of all refund communications
Ready to get started?
Set up in under 10 minutes. No credit card required.
Start handling refunds smarter