Use Case
Catch refund risk before the money walks away
TryRetenza detects refund risk in a conversation, scores the revenue at risk, pulls the order, and prepares a recovery draft — so your team can save high-value cases before they churn.
Refund requests are emotionally charged and time-sensitive. By the time a refund is explicitly requested, the revenue is often already lost. The earlier signals — frustration, a delayed order, an unanswered question — are exactly the ones that get buried in a flat inbox.
TryRetenza identifies refund risk early, connects it to the Shopify order, customer, and return context, and scores the revenue at risk so the most valuable cases rise to the top. It then prepares a policy-aware recovery draft. Your team reviews and approves before anything sends — recovery sending is off by default.
How it works
Refund risk detected
Early refund signals flagged and scored by revenue at risk.
Shopify context surfaced
Order, customer, and return context attached to the conversation.
Policy-aware draft
A recovery draft aligned with your refund policy and tone.
Review & approve
Your team reviews before anything sends. Nothing goes out unapproved.
Key benefits
- ✓Recover revenue before refunds finalize
- ✓High-value refund risk surfaced first by revenue at risk
- ✓Shopify order, customer, and return context in every draft
- ✓Policy-aligned recovery drafts your team approves
- ✓Full audit trail of every recovery communication
Ready to get started?
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Protect revenue from refund risk