Use Case
Your support team sleeps. Your AI doesn't.
Retenza drafts replies around the clock — so every customer gets a fast response, even at 2am on a Sunday.
Customers shop at all hours. A customer who emails at 11pm on Friday doesn't want to wait until Monday morning for a reply. Slow first-response times are one of the top drivers of negative reviews and chargebacks.
Retenza processes inbound emails continuously — 24 hours a day, 7 days a week. AI drafts a reply the moment an email arrives. Your team reviews the queue in the morning and approves with one click — keeping SLAs tight even outside business hours.
How it works
Email arrives at any hour
AI picks it up immediately — day, night, or weekend.
Draft created instantly
Reply ready before your team starts their shift.
Morning review queue
Agents approve overnight drafts in minutes, not hours.
Customer gets reply fast
First response SLA met — customers impressed.
Key benefits
- ✓First reply in minutes — any time of day
- ✓No after-hours backlog on Monday mornings
- ✓Maintain SLA during weekends and holidays
- ✓Better reviews from faster response times
- ✓Reduce on-call staffing costs significantly
Ready to get started?
Set up in under 10 minutes. No credit card required.
Never miss a support SLA again