Use Case
Deflect repetitive tickets before they reach your team
Build a knowledge base once. Let Retenza answer the same question automatically — every time, forever.
Most e-commerce support teams answer the same 10-20 questions over and over. Return policies, sizing guides, delivery timelines, payment methods — the answers never change, but the tickets keep coming.
Upload your FAQ, policy docs, and product guides to Retenza's knowledge base. The AI uses this content to answer recurring questions automatically — with accurate, on-brand replies — before they reach your human queue.
How it works
Upload your knowledge base
PDFs, URLs, or plain text — Retenza indexes everything.
AI matches questions
Incoming emails matched against your knowledge base.
Instant accurate replies
Common questions answered automatically.
Complex cases escalated
Unresolved queries routed to your team with context.
Key benefits
- ✓Deflect up to 60% of repetitive tickets
- ✓Consistent policy-accurate answers every time
- ✓Knowledge base updated in minutes — not weeks
- ✓Agents free to handle complex edge cases
- ✓CSAT improves as response time drops
Ready to get started?
Set up in under 10 minutes. No credit card required.
Cut your ticket volume in half