Use Case
Surface the revenue-at-risk conversations first
Instead of working a flat queue, your team sees the conversations with revenue on the line first — refund risk, late orders, winback, upsell, and bad-review signals.
A flat inbox treats every message the same. The refund about to be requested, the high-value pre-sale question, the at-risk reorder — they sit alongside routine notes with no signal about which ones carry revenue. Teams burn time working the queue in arrival order while the costly conversations wait.
TryRetenza scores every conversation by revenue at risk and reorders the queue so the highest-stakes ones come first — refund risk, WISMO and late-order complaints, pre-sale drop-off, winback, upsell, and bad-review risk. Each comes with a human-reviewed recovery draft your team approves before anything sends.
How it works
Conversations come in
Your connected inbox collects every customer message.
Revenue signals detected
Refund risk, WISMO, pre-sale, winback, upsell, bad-review risk.
Queue reordered by revenue
Highest revenue-at-risk conversations surface to the top.
Review & approve
Recovery drafts wait for your team. Nothing sends until you approve.
Key benefits
- ✓Surface the revenue-at-risk conversations first
- ✓Refund risk, WISMO, winback, upsell, and bad-review signals scored
- ✓Triage by revenue at risk — not arrival time
- ✓Shopify order, customer, and return context on every case
- ✓Human-reviewed recovery drafts your team approves
Ready to get started?
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Surface revenue at risk first