Stop losing revenue in your Shopify support inbox.
TryRetenza detects refund risk, late-order complaints, pre-sale drop-off, and missed social leads in your conversations — scores each by revenue at risk, and drafts a recovery reply for your team to review.
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Revenue protected
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Refund-risk orders flagged
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Recovery drafts reviewed
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Conversations prioritized
Revenue is leaking out of your support inbox
Refunds, late-order complaints, abandoned pre-sale questions, and missed social leads quietly cost you revenue — and reply-time dashboards never show you the dollars. Here's what TryRetenza protects.
Refund risk you never see coming
Unhappy customers and damaged orders turn into refunds and chargebacks before anyone flags the revenue at risk
Late-order (WISMO) complaints pile up
Shipping delays become 1-star reviews when no one prioritizes the orders most likely to churn
Pre-sale questions go cold
Buying-intent questions and social DMs sit unanswered — and the sale quietly walks away
No proof of revenue protected
Every ticket looks the same, so you can't show which conversations actually saved money
Money-leak detection on every conversation
Refund risk, WISMO, pre-sale, bad-review risk, social leads, winback & upsell — classified automatically
Prioritized by revenue at risk
Your team reviews the orders with the most revenue on the line first, not whatever arrived most recently
Shopify order context on every draft
Order, customer, fulfillment, product & return context so recovery drafts reference the real order
Human-reviewed recovery drafts
You approve before anything sends — sending stays under merchant control
From revenue leak to recovery draft
See how TryRetenza turns a risky conversation into a human-reviewed recovery draft.
TryRetenza reads incoming customer conversations and classifies revenue-risk signals like refund risk, WISMO, pre-sale questions, bad-review risk, social leads, winbacks, and upsells.
Free plan with no card required, or 7-day Starter/Pro trial
Free plan with no card required, or 7-day Starter/Pro trial
Built to protect revenue, not just reply faster
From money-leak detection and revenue-at-risk scoring to Shopify order context and human-reviewed recovery drafts — TryRetenza is built for Shopify merchants who care about the revenue hidden in support.
Money-Leak Detection
Reads incoming conversations and classifies revenue-risk signals: refund risk, WISMO / late-order complaints, pre-sale questions, bad-review risk, social leads, winbacks, and upsells.
Revenue-at-Risk Scoring
Every flagged conversation is scored by financial risk so your team reviews the orders with the most revenue on the line first — not whatever arrived most recently.
Shopify Order Context
Connects each conversation to Shopify order, customer, fulfillment, product, and return context so recovery drafts reference the real order, not a generic reply.
Human-Reviewed Recovery Drafts
TryRetenza prepares a safe recovery draft from the playbook and available context. You approve before anything sends — sending stays under merchant control.
Refund & Cancellation Guardrails
Refund and cancellation handling stays gated behind explicit agent approval, so no payout or order change happens without a human in the loop.
Late-Order (WISMO) Recovery
When a carrier delay is detected on a Shopify fulfillment, TryRetenza flags the late-order complaint and prepares a proactive recovery draft — ready for agent review before sending.
Knowledge Base Context
Upload FAQs, return policies, product guides, and website pages. Recovery drafts use this context to give accurate, on-brand answers grounded in your policies — not generic guesses.
Revenue Outcome Tracking
See revenue protected, assisted, and recovered across your reviewed conversations so you can prove the financial impact to stakeholders.
Always on. Always human.
TryRetenza reads every customer conversation, detects revenue risk, adds Shopify context, and prepares a recovery draft for your team to review.
- Reads Gmail & social DMs
- Live Shopify order lookups
- Searches your knowledge base
- Replies in 40+ languages
Watch a revenue leak get caught
Pick a scenario and hit "Run" — see how TryRetenza detects the revenue risk, adds Shopify context, and prepares a recovery draft for review.
Inbound Conversation
Alex Kim
alex.kim@gmail.com
Where is my order #2049?
Hi, I placed order #2049 three days ago but haven't received any shipping update. Can you tell me the status?
Recovery Draft
Press "Run" to see TryRetenza detect the leak and prepare a recovery draft
This is a simulation using realistic data. Recovery drafts are reviewed by your team before anything is sent.
Simple, transparent pricing
Start free for 7 days. No credit card required. Cancel any time.
Free
Start protecting revenue on Shopify at no cost, forever.
- Up to 1,000 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail integration
- Shopify order lookup
- Confidence scoring
- Basic analytics dashboard
- SLA tracking
- Knowledge base upload
- VIP & priority detection
- Revenue impact tracking
- Priority support
Starter
Perfect for small Shopify stores just getting started with AI support.
- Up to 1,000 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail integration
- Shopify order lookup
- Confidence scoring
- Basic analytics dashboard
- SLA tracking
- Knowledge base upload
- VIP & priority detection
- Revenue impact tracking
- Priority support
Pro
For growing stores that want deeper revenue-protection coverage and analytics.
- Up to 1,000 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail integration
- Shopify order lookup
- Confidence scoring
- Advanced analytics + CSV export
- SLA tracking & alerts
- Knowledge base upload (PDF, MD, URL)
- VIP & priority detection
- Revenue impact tracking
- Priority support
Enterprise
Custom solutions for high-volume stores with dedicated support.
- Unlimited emails
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail + Google Workspace integration
- Shopify order lookup
- Confidence scoring
- Full analytics suite
- Custom SLA tiers
- Unlimited knowledge base
- VIP & priority detection
- Revenue impact tracking
- Dedicated account manager
Pricing FAQ
Trusted by Shopify merchants who watch their revenue
"Retenza helped us spot refund-risk conversations we used to miss. Instead of treating every ticket the same, our team reviews the orders with the most revenue at risk first."
Jake Morrison
Founder, PeakGear Co.
Refund risk
surfaced first
Find the revenue leaking out of your inbox.
Connect Shopify and your support channels to see refund risk, late-order complaints, missed social leads, and recovery drafts prioritized by revenue at risk.