Everything you need to protect revenue on Shopify
TryRetenza is built for Shopify merchants who want to find and recover the revenue hidden in support conversations. Here's what's under the hood.
Everything included
Every tool to protect revenue on Shopify
TryRetenza detects revenue leaks, connects them to Shopify order context, scores each by revenue at risk, and prepares human-reviewed recovery drafts your team approves before anything sends.
Money-Leak Detection
TryRetenza scans customer conversations for revenue leaks — refund risk, WISMO / late-order complaints, pre-sale questions, missed social leads, winback, and upsell.
Revenue-at-Risk Scoring
Every flagged conversation is scored by the revenue at risk, so your team works the highest-value leaks first.
Shopify Order Context
Each leak is connected to Shopify order, customer, fulfillment, product, and return context — so drafts reference the real order, not guesses.
Human-Reviewed Recovery Drafts
TryRetenza prepares a recovery draft for each leak. Your team reviews and approves before anything sends — sending stays under merchant control.
Refund & Cancellation Guardrails
Refund and cancellation responses always require explicit human approval. Nothing reaches the customer until a person signs off.
Late-Order (WISMO) Recovery
Detect late-order and WISMO complaints from Shopify fulfillment context and prepare empathetic recovery drafts for your team to approve.
Knowledge Base Context
Upload FAQs, policies, and product docs. Recovery drafts pull from your knowledge base so the proposed reply matches your store.
Outcome Tracking
See the revenue protected, assisted, and recovered across every conversation, so you know which leaks are being closed.
Works Alongside Your Helpdesk
TryRetenza is a revenue protection layer that works alongside your existing helpdesk — no rip-and-replace required.
How it works
From revenue leak to recovery draft in 4 steps
Detect the leak
TryRetenza spots revenue leaks in customer conversations — refund risk, WISMO / late-order complaints, pre-sale questions, missed social leads, winback, and upsell.
Add Shopify context & score risk
It connects the conversation to Shopify order, customer, fulfillment, product, and return context, then scores it by the revenue at risk.
Prepare a recovery draft
A recovery draft is prepared with the relevant order context and your knowledge base, ready for a person to read.
Your team reviews & approves
Your team reviews, edits, and approves the draft before anything sends. Recovery sending is off by default and stays under merchant control.
Where is my order #1042?
Request refund for damaged item
Package delayed — no update
Hi, I placed order #1042 five days ago and haven't received any shipping confirmation. Can you please check what's happening?
Hi Sarah,
Thank you for reaching out! I've just pulled up your order #1042 and can confirm it shipped yesterday via UPS with tracking number 1Z999AA10123456. It should arrive within 2–3 business days.
You'll receive an email confirmation shortly with the full tracking link. Apologies for the delay in sending that — we appreciate your patience!
Warm regards,
The Support Team at Demo Store
This is a live preview of the TryRetenza review queue. No setup required to start.
Replies that sound like a human wrote them
Powered by Claude — Anthropic's enterprise-grade AI — every reply is warm, empathetic, and perfectly on-brand. Never robotic, never templated.
Intent Detection
Automatically classifies emails: order status, refund, cancellation, complaint, shipping issue, and more.
Language Detection
Detects the customer's language and always replies in the same language — 40+ languages supported.
Confidence Scoring
Every AI draft receives a confidence score. Low-confidence replies are automatically queued for human review.
Tone Control
Configure tone per brand — professional, friendly, formal, or casual. AI adapts to your voice.
Deep Shopify integration, out of the box
One-click OAuth connection syncs your entire Shopify store. Order lookups happen in real time — so replies always reference the right data.
Order Status Lookup
AI fetches order status, fulfillment data, and estimated delivery before writing the reply.
Tracking Information
Includes real carrier tracking numbers and fulfillment context directly in the recovery draft.
Customer History
Full purchase history pulled per customer for context-aware, personalized support.
Smart Caching
Order data cached for 10 minutes to stay within Shopify API rate limits — fast and reliable.
Your team stays in control
Every recovery draft is reviewed by your team. Nothing is sent to the customer until you approve it — sending stays under merchant control.
Human Review
Every recovery draft lands in your team's queue for review before anything is sent.
Review Mode
Every AI draft lands in the agent inbox for a quick approval before sending.
Edit & Send
Agents can tweak any draft directly in the inbox — no switching tools.
Reject & Reassign
Agents can reject drafts and flag conversations for specialist handling.
Full visibility across your support operation
Real-time dashboards, intent charts, and audit logs give you a complete picture of your support performance.
Email Volume Charts
Daily and weekly email volume charts with trend indicators.
Intent Breakdown
See exactly what your customers are asking about — and how often.
Language Distribution
Understand your global customer base at a glance.
Audit Logs
Every admin action logged with user, timestamp, and IP for full accountability.
Enterprise-grade security and compliance
Built for multi-tenant SaaS from day one. Complete data isolation between organizations, with audit trails for everything.
Multi-Tenant Isolation
Complete data separation between organizations — no cross-tenant data access, ever.
Role-Based Access
Super Admin, Org Admin, and Agent roles with granular permission controls.
Session Security
Encrypted iron-session cookies, bcrypt password hashing, and CSRF protection.
Webhook Verification
All Stripe and Shopify webhooks verified with HMAC signatures before processing.
Built for results, not just features
Every TryRetenza feature is designed to protect revenue — not just add more dashboards to check.
Catch leaks early
Refund risk and late-order complaints are flagged and scored before they turn into lost revenue.
Revenue protected
Human-reviewed recovery drafts keep at-risk orders and customers from slipping away.
You stay in control
Your team approves every recovery draft before anything sends — sending stays under merchant control.
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