Product features
Everything your support team needs to move faster
Retenza is built for Shopify stores that take customer support seriously. Here's what's under the hood.
Start free trialReplies that sound like a human wrote them
Powered by Claude — Anthropic's enterprise-grade AI — every reply is warm, empathetic, and perfectly on-brand. Never robotic, never templated.
Intent Detection
Automatically classifies emails: order status, refund, cancellation, complaint, shipping issue, and more.
Language Detection
Detects the customer's language and always replies in the same language — 40+ languages supported.
Confidence Scoring
Every AI draft receives a confidence score. Low-confidence replies are automatically queued for human review.
Tone Control
Configure tone per brand — professional, friendly, formal, or casual. AI adapts to your voice.
Deep Shopify integration, out of the box
One-click OAuth connection syncs your entire Shopify store. Order lookups happen in real time — so replies always reference the right data.
Order Status Lookup
AI fetches order status, fulfillment data, and estimated delivery before writing the reply.
Tracking Information
Includes real carrier tracking numbers and links directly in the AI-generated reply.
Customer History
Full purchase history pulled per customer for context-aware, personalized support.
Smart Caching
Order data cached for 10 minutes to stay within Shopify API rate limits — fast and reliable.
Your team stays in control
Choose between fully automated replies or agent review mode. Either way, your team's time goes where it matters most.
Auto-Send Mode
High-confidence replies are sent automatically without any human intervention.
Review Mode
Every AI draft lands in the agent inbox for a quick approval before sending.
Edit & Send
Agents can tweak any draft directly in the inbox — no switching tools.
Reject & Reassign
Agents can reject drafts and flag conversations for specialist handling.
Full visibility across your support operation
Real-time dashboards, intent charts, and audit logs give you a complete picture of your support performance.
Email Volume Charts
Daily and weekly email volume charts with trend indicators.
Intent Breakdown
See exactly what your customers are asking about — and how often.
Language Distribution
Understand your global customer base at a glance.
Audit Logs
Every admin action logged with user, timestamp, and IP for full accountability.
Enterprise-grade security and compliance
Built for multi-tenant SaaS from day one. Complete data isolation between organizations, with audit trails for everything.
Multi-Tenant Isolation
Complete data separation between organizations — no cross-tenant data access, ever.
Role-Based Access
Super Admin, Org Admin, and Agent roles with granular permission controls.
Session Security
Encrypted iron-session cookies, bcrypt password hashing, and CSRF protection.
Webhook Verification
All Stripe and Shopify webhooks verified with HMAC signatures before processing.