Simple, transparent pricing
Start free for 7 days. No credit card required. Cancel any time.
- 🎁7-day free trial
- 💳No credit card required
- 🔓Cancel anytime
- 🔐GDPR compliant
- ⚡99.9% uptime SLA
Free
Get started with AI customer support at no cost, forever.
- 📧50 emails / month
- 🌍Multilingual replies
- 📬Gmail integration
- 🛍️Shopify order lookup
- 📈Basic analytics dashboard
Starter
Perfect for small Shopify stores just getting started with AI support.
🎁 7-day free trial, no card needed
- 📧Up to 1,000 emails / month
- 🔍AI intent detection (7 categories)
- 🌍Multilingual replies (40+ languages)
- 📬Gmail integration
- 🛍️Shopify order lookup
- 🎯Confidence scoring
- 📈Basic analytics dashboard
- ⚡SLA tracking
- 📚Knowledge base upload (PDF, MD, URL)
- 💰Revenue impact tracking
- Up to 5 agents
- 🏆Priority support
Pro
For growing stores that want full automation and advanced AI features.
🎁 7-day free trial, no card needed
- 📧Up to 3,000 emails / month
- 🔍AI intent detection (7 categories)
- 🌍Multilingual replies (40+ languages)
- 📬Gmail integration
- 🛍️Shopify order lookup
- 🎯Confidence scoring
- 📊Advanced analytics + CSV export
- ⚡SLA tracking & alerts
- 📚Knowledge base upload (PDF, MD, URL)
- ⭐VIP & priority detection
- 💰Revenue impact tracking
- Sentiment analysis
- Fraud detection
- AI agent profiles
- Automation rules
- AI learning loop
- 🏷️White label
- WhatsApp support
- Up to 10 agents
- 🏆Priority support
Enterprise
Custom solutions for high-volume stores with dedicated support.
- 📧Up to 50,000 emails / month
- 🔍AI intent detection (7 categories)
- 🌍Multilingual replies (8 languages)
- 📬Gmail + Google Workspace
- 🛍️Shopify order lookup
- 🎯Confidence scoring
- 📊Advanced analytics + CSV export
- ⚡Custom SLA tiers
- 📚Knowledge base upload (PDF, MD, URL)
- ⭐VIP & priority detection
- 💰Revenue impact tracking
- Sentiment analysis
- Fraud detection
- AI agent profiles
- Automation rules
- AI learning loop
- Brand voice training
- 🏷️White label
- 🔌API access
- WhatsApp support
- Messenger support
- Instagram support
- Up to 100 agents
- 👤Dedicated account manager
Everything included on every plan
AI replies in < 5 seconds
Every inbound email gets a polished, intent-aware AI draft — ready for 1-click approval.
Native Shopify data
Order details, shipping status, and customer history pulled directly from your Shopify store.
40+ languages
The AI detects your customer's language and always replies in the same language — every time.
Confidence scoring
Every draft gets a confidence score. Low-confidence replies go to your team for review first.
Knowledge base
Upload your FAQs, policies, and docs. The AI pulls from them on every reply automatically.
Secure & GDPR ready
Multi-tenant data isolation, HMAC-verified webhooks, and EU-hosted infrastructure.
Full feature comparison
See exactly what's included in each plan — side by side.
| Feature | Starter | ⭐ Pro | Enterprise |
|---|---|---|---|
| AI replies / month | 1,000 | 3,000 | Unlimited |
| Shopify stores | 1 | 3 | Unlimited |
| Agent seats | 2 | 5 | Unlimited |
| Languages | English only | 40+ | 40+ |
| Auto-send mode | ✗ | ✓ | ✓ |
| Analytics dashboard | Basic | Full | Full + custom |
| Discount codes | ✗ | ✓ | ✓ |
| Audit logs | ✗ | ✓ | ✓ |
| SSO / SAML | ✗ | ✗ | ✓ |
| SLA | ✗ | ✗ | ✓ |
| Dedicated support | Priority email | Account manager |
Pricing FAQ
Does the free trial require a credit card?
No. Your 7-day free trial starts immediately — no credit card needed. You'll only be asked for payment information when you choose to upgrade.
Can I switch plans at any time?
Yes. Upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades apply at the end of your current billing period.
What counts as an AI reply?
Each time our AI generates a draft reply for an inbound customer email, that counts as one AI reply — regardless of whether it's auto-sent or reviewed first.
What happens if I exceed my monthly limit?
We'll notify you when you reach 80% of your limit. Emails that exceed the limit will be queued for manual handling. You can upgrade at any time to avoid interruptions.
Is there a discount for annual billing?
Yes — pay annually and get 2 months free (equivalent to a ~17% discount). Contact us or toggle to annual billing in your account settings.
More questions? Visit our full FAQ →
Try Retenza free for 7 days
No credit card. No commitment. Just better customer support from day one.
No credit card required · 7-day free trial · Cancel anytime