Reply to every customer, on every channel, in seconds.
Retenza is the AI inbox that reads, understands, and replies to customer messages across Email, Facebook Messenger, Instagram DMs, and Shopify — in under 3 seconds, in 40+ languages, 24/7.
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Messages automated by AI
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Hours saved per week
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Average reply time
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Channels unified
Your customers are everywhere you aren't
Email, Facebook, Instagram, Shopify — messages pour in from 4 channels and most teams can't keep up. Here's what Retenza fixes — permanently.
Messages from 4 channels, zero visibility
Email, Facebook, Instagram, and Shopify messages scatter across apps — things fall through the cracks
Slow replies cost you sales and reviews
A 24-hour response time loses customers to competitors who reply in minutes
Inconsistent, off-brand replies
Every agent writes differently across channels — no tone control, no quality standard
Manual refund & cancellation handling
Agents waste hours processing refunds with no guardrails or spending limits
One unified AI inbox for all 4 channels
Email + Facebook + Instagram + Shopify in a single intelligent command center
AI replies in under 3 seconds per message
Live Shopify order data pulled automatically — replies always reference the right info
Tone control + knowledge base training
Your brand voice, your FAQs — AI learns exactly how you want to sound on every channel
Refund limits + agent approval guardrails
Set max refund amounts and require agent sign-off above the limit
From inbox to resolved in 5 steps
Watch Retenza handle a real support ticket — no human needed.
A customer email lands in your inbox. Retenza reads it instantly across Gmail, Facebook, Instagram, and Shopify — all in one place.
No credit card · 14-day free trial
No credit card · 14-day free trial
Every tool your support team actually needs
From multi-agent AI inboxes and confidence thresholds to self-learning AI and CSAT surveys — Retenza is built for Shopify stores that take support seriously.
Multi-Agent AI Inbox
Deploy multiple AI agents, each with a unique tone, persona, and knowledge base — one for returns, one for shipping, one for VIPs. Assign by intent automatically.
Confidence Threshold Control
Set your own auto-send confidence threshold. Replies below it are automatically routed to your agent inbox for human review and approval before anything is sent.
Tone & Persona Customization
Configure your AI agent's exact voice: professional, warm, formal, or playful. Upload your brand guidelines and the AI adapts its writing style to match.
Refund & Cancellation Limits
Set maximum refund amounts your AI can approve autonomously. Anything above the limit requires explicit agent approval — zero unauthorized payouts.
Knowledge Base Training
Upload FAQs, return policies, product guides, and website pages. The AI uses this context to give accurate, on-brand answers — not generic guesses.
Shipment Delay Apology Emails
When a carrier delay is detected on any Shopify fulfillment, Retenza automatically drafts a proactive apology email — ready for agent review before sending.
CSAT Surveys & Tracking
Automatically sends a 1-click satisfaction survey after each resolved ticket. Track CSAT trends, flag low scores, and pinpoint which topics need improvement.
Self-Learning AI Engine
Every agent edit and low CSAT score trains your AI. The self-critique loop rewrites drafts that don't pass quality checks — getting smarter every week.
KPI Dashboard & Revenue Impact
Track email volume, AI automation rate, CSAT scores, average response time, and see exactly how much revenue was retained by fast replies to refund requests.
Always on. Always human.
Retenza reads every support message, fetches live order data from Shopify, searches your knowledge base, and writes a perfect reply — automatically, in any language.
- Reads Gmail & social DMs
- Live Shopify order lookups
- Searches your knowledge base
- Replies in 40+ languages
Watch the AI work in real-time
Pick a scenario and hit "Run AI" — see exactly how Retenza reads, classifies, and replies to a real customer email.
Inbound Email
Alex Kim
alex.kim@gmail.com
Where is my order #2049?
Hi, I placed order #2049 three days ago but haven't received any shipping update. Can you tell me the status?
AI Response
Press "Run AI" to see Retenza generate a reply
This is a simulation using realistic data. Real processing happens in under 5 seconds.
Simple, transparent pricing
Start free for 7 days. No credit card required. Cancel any time.
Free
Get started with AI customer support at no cost, forever.
- 50 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail integration
- Shopify order lookup
- Confidence scoring
- Basic analytics dashboard
- SLA tracking
- Knowledge base upload
- VIP & priority detection
- Revenue impact tracking
- Priority support
Starter
Perfect for small Shopify stores just getting started with AI support.
- Up to 1,000 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail integration
- Shopify order lookup
- Confidence scoring
- Basic analytics dashboard
- SLA tracking
- Knowledge base upload
- VIP & priority detection
- Revenue impact tracking
- Priority support
Pro
For growing stores that want full automation and advanced AI features.
- Up to 3,000 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail integration
- Shopify order lookup
- Confidence scoring
- Advanced analytics + CSV export
- SLA tracking & alerts
- Knowledge base upload (PDF, MD, URL)
- VIP & priority detection
- Revenue impact tracking
- Priority support
Enterprise
Custom solutions for high-volume stores with dedicated support.
- Up to 50,000 emails / month
- AI intent detection (7 categories)
- Multilingual replies (40+ languages)
- Gmail + Google Workspace integration
- Shopify order lookup
- Confidence scoring
- Full analytics suite
- Custom SLA tiers
- Unlimited knowledge base
- VIP & priority detection
- Revenue impact tracking
- Dedicated account manager
Pricing FAQ
Loved by support teams worldwide
"We were drowning in 300+ support emails a week. Retenza handles 84% of them automatically now. Our team only touches the edge cases, and our CSAT actually went up."
Jake Morrison
Founder, PeakGear Co.
84% automated
of support emails
One AI for Every Channel, Every Message, Every Customer
Connect Email, Facebook, Instagram, and Shopify in minutes. Watch your team save 40+ hours a week while CSAT scores climb.