Integration
Connect Retenza to 6,000+ apps via Zapier
Trigger workflows in any app when Retenza resolves a ticket, receives a CSAT response, or escalates a conversation to a human agent.
How it works
The Zapier integration (coming soon) will expose Retenza events as Zapier triggers — so you can connect to any of Zapier's 6,000+ app integrations. Common use cases: log resolved tickets to a Google Sheet, create Trello cards for escalations, send a SMS to the manager when CSAT drops below 4, or sync resolved conversations to your CRM.
Set up in minutes
Connect Retenza in Zapier
Search for Retenza in Zapier and authenticate.
Choose a trigger
Select: ticket resolved, CSAT received, escalation created, etc.
Choose an action app
Pick any of Zapier's 6,000+ integrations.
Test and activate
Run a test and enable your Zap.
What's included
- ✓Ticket resolved trigger
- ✓CSAT response received trigger
- ✓Ticket escalated trigger
- ✓New conversation trigger
- ✓Send data to any Zapier action app
- ✓Available on Pro and Enterprise plans
Connect Zapier in 10 minutes
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