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Integration
Connect Retenza to 6,000+ apps via Zapier
Trigger workflows in any app when Retenza resolves a ticket, receives a CSAT response, or escalates a conversation to a human agent.
How it works
The Zapier integration (coming soon) will expose Retenza events as Zapier triggers — so you can connect to any of Zapier's 6,000+ app integrations. Common use cases: log resolved tickets to a Google Sheet, create Trello cards for escalations, send a SMS to the manager when CSAT drops below 4, or sync resolved conversations to your CRM.
Set up in minutes
1
Connect Retenza in Zapier
Search for Retenza in Zapier and authenticate.
2
Choose a trigger
Select: ticket resolved, CSAT received, escalation created, etc.
3
Choose an action app
Pick any of Zapier's 6,000+ integrations.
4
Test and activate
Run a test and enable your Zap.
What's included
- ✓Ticket resolved trigger
- ✓CSAT response received trigger
- ✓Ticket escalated trigger
- ✓New conversation trigger
- ✓Send data to any Zapier action app
- ✓Available on Pro and Enterprise plans
Connect Zapier in 10 minutes
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