Integration
Slack notifications for urgent support tickets
Get notified in Slack when high-priority tickets arrive, SLAs are at risk, or refund escalations need immediate attention.
How it works
The Slack integration (coming soon) will allow you to receive real-time notifications in a chosen Slack channel when specific events occur in Retenza: new urgent tickets, SLA breach warnings, low-confidence escalations, or negative CSAT responses. Agents will be able to take action from the Slack notification directly.
Set up in minutes
Connect Slack
OAuth flow to authorise Retenza in your Slack workspace.
Choose notification channel
Select which channel receives Retenza alerts.
Configure triggers
Choose which events trigger a Slack notification.
Act from Slack
Click through to the ticket directly from the Slack message.
What's included
- ✓Real-time alerts for urgent and escalated tickets
- ✓SLA breach warnings before deadline
- ✓Recovery drafts that need team review alerts
- ✓Negative CSAT response notifications
- ✓Direct link to ticket from Slack message
- ✓Configurable notification types per channel
Connect Slack in 10 minutes
No engineering time. No credit card. Start preparing human-reviewed recovery drafts today.
Get started free