💬
Integration
Slack notifications for urgent support tickets
Get notified in Slack when high-priority tickets arrive, SLAs are at risk, or refund escalations need immediate attention.
How it works
The Slack integration (coming soon) will allow you to receive real-time notifications in a chosen Slack channel when specific events occur in Retenza: new urgent tickets, SLA breach warnings, low-confidence escalations, or negative CSAT responses. Agents will be able to take action from the Slack notification directly.
Set up in minutes
1
Connect Slack
OAuth flow to authorise Retenza in your Slack workspace.
2
Choose notification channel
Select which channel receives Retenza alerts.
3
Configure triggers
Choose which events trigger a Slack notification.
4
Act from Slack
Click through to the ticket directly from the Slack message.
What's included
- ✓Real-time alerts for urgent and escalated tickets
- ✓SLA breach warnings before deadline
- ✓Low-confidence AI reply alerts
- ✓Negative CSAT response notifications
- ✓Direct link to ticket from Slack message
- ✓Configurable notification types per channel
Connect Slack in 10 minutes
No engineering time. No credit card. Start getting AI-generated replies today.
Get started free