Connect Retenza to your Shopify store in one click

Pull live order data, customer records, and fulfillment status directly into every AI-generated support reply.

Connect Shopify — free ← All integrations

How it works

Retenza uses Shopify's Official Admin API (2024-10) to fetch live order data for every incoming support email. Connect via OAuth from your Retenza settings — no Shopify app store required, no developer needed. Once connected, Retenza automatically identifies order references in customer emails and fetches the relevant order data before generating the reply.

Set up in minutes

Go to Settings → Shopify

Find the Shopify integration card in your Retenza agent settings.

Click 'Connect Shopify'

OAuth flow opens — log in and approve the Retenza app.

Select your store

Choose the Shopify store to connect (multi-store supported on Enterprise).

Start receiving AI replies

Order data is now included in every AI-generated response.

What's included

✓Live order status, tracking number, and carrier in every reply
✓Customer order history surfaced automatically
✓Supports all Shopify fulfillment types
✓10-minute cache to respect Shopify API rate limits
✓Multi-store support on Enterprise plan
✓Disconnect at any time from Settings

Connect Shopify in 10 minutes

No engineering time. No credit card. Start getting AI-generated replies today.

Get started free