Integration
Connect Retenza to your Shopify store in one click
Pull live order data, customer records, and fulfillment status into the Shopify order context behind every human-reviewed recovery draft.
How it works
Retenza uses Shopify's Official Admin API (2025-04) to fetch live order data for every incoming support email. Connect via OAuth from your Retenza settings — no Shopify app store required, no developer needed. Once connected, Retenza automatically identifies order references in customer emails and pulls the relevant Shopify order context before preparing a recovery draft for your team to review.
Set up in minutes
Go to Settings → Shopify
Find the Shopify integration card in your Retenza agent settings.
Click 'Connect Shopify'
OAuth flow opens — log in and approve the Retenza app.
Select your store
Choose the Shopify store to connect (multi-store supported on Enterprise).
Start reviewing recovery drafts
Shopify order context is now included in every recovery draft your team reviews.
What's included
- ✓Live order status, tracking number, and carrier in the order context behind every draft
- ✓Customer order history surfaced automatically
- ✓Supports all Shopify fulfillment types
- ✓10-minute cache to respect Shopify API rate limits
- ✓Multi-store support on Enterprise plan
- ✓Disconnect at any time from Settings
Connect Shopify in 10 minutes
No engineering time. No credit card. Start preparing human-reviewed recovery drafts today.
Get started free