Never miss a response SLA again

Retenza tracks first-response and resolution SLAs per conversation — alerting your team before deadlines are breached.

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How it works

Configure SLA targets (first response time, resolution time) per plan tier or tag. Retenza tracks elapsed time for every open ticket and surfaces at-risk conversations in the priority queue. SLA breaches are logged and visible in reporting.

Key capabilities

✓Configurable first-response and resolution SLAs
✓Real-time at-risk queue for breaching tickets
✓SLA breach rate in monthly analytics
✓Custom SLA tiers for VIP customers
✓Alert via dashboard — Slack notifications coming soon

Common use cases

Enterprise SLA commitmentsPeak season coverageVIP customer handling

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