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Feature
Detect and handle refund requests faster
Retenza identifies refund intent instantly, surfaces order data, and drafts a policy-consistent response — cutting refund resolution time significantly.
How it works
The intent classifier flags refund emails with high accuracy. The AI then fetches the Shopify order, checks eligibility against your policy (from the knowledge base), and drafts a professional, empathetic reply. High-value refunds are automatically escalated for human approval.
Key capabilities
- ✓Refund intent detected automatically
- ✓Order data fetched for every refund request
- ✓Policy-consistent reply drafted from knowledge base
- ✓High-value refunds escalated automatically
- ✓Faster resolution = fewer chargebacks
Common use cases
Return and refund handlingChargeback preventionHigh-value order disputes
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