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Feature

Reply in 40+ languages β€” automatically

Retenza detects the language of every incoming email and replies in kind. No translation tool, no separate workflow, no extra cost.

How it works

Claude AI detects the language of each email during the intent classification step. The reply is generated in the same language β€” not translated from English, but written natively in the target language using the full context of the conversation.

Key capabilities

  • βœ“40+ languages supported out of the box
  • βœ“Language auto-detected from email content
  • βœ“Replies generated natively β€” not translated
  • βœ“Same quality in every supported language
  • βœ“Language breakdown visible in analytics

Common use cases

International Shopify storesEU market supportLATAM expansionGlobal product launches

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Multilingual AI Customer Support for Shopify β€” Retenza | Retenza