Seamless escalation from AI to agent

When the AI isn't confident — or when a customer needs a human — Retenza routes the conversation to the right agent instantly.

Start on the Free plan — no card required ← All features

How it works

Any conversation can be escalated by the AI (low confidence), by a rule (e.g., complaint intent), or by an agent reviewing the draft. Escalated conversations are flagged in the priority queue with full context — so agents can take over without re-reading the thread.

Key capabilities

✓Automatic escalation on low confidence
✓Rule-based escalation by intent, tag, or keyword
✓Full conversation context preserved on handoff
✓Priority queue for escalated tickets
✓Escalation rate tracked in analytics

Common use cases

Complaint handlingRefund disputesLegal or sensitive topicsVIP customer escalations

Try Human Handoff for free

Connect Gmail and Shopify in under 10 minutes. Free plan: no card required.

Get started free