Measure customer satisfaction automatically

Retenza sends CSAT surveys after resolved tickets and collects ratings — giving you a real signal on support quality.

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How it works

After a conversation is marked as resolved, Retenza sends a short one-question CSAT survey. Responses are collected via webhook and stored against the conversation. Scores are aggregated in the analytics dashboard with trend tracking.

Key capabilities

✓Automatic CSAT after ticket resolution
✓1-5 star or thumbs up/down format
✓Response rate and score tracking in dashboard
✓Low CSAT triggers optional follow-up workflow
✓CSAT data available in CSV export

Common use cases

Support quality trackingAgent performance reviewCustomer satisfaction benchmarking

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