Measure customer satisfaction automatically

Retenza sends CSAT surveys after resolved tickets and collects ratings — giving you a real signal on support quality.

Try it free — no card required ← All features

How it works

After a conversation is marked as resolved, Retenza sends a short one-question CSAT survey. Responses are collected via webhook and stored against the conversation. Scores are aggregated in the analytics dashboard with trend tracking.

Key capabilities

✓Automatic CSAT after ticket resolution
✓1-5 star or thumbs up/down format
✓Response rate and score tracking in dashboard
✓Low CSAT triggers optional follow-up workflow
✓CSAT data available in CSV export

Common use cases

Support quality trackingAgent performance reviewCustomer satisfaction benchmarking

Try CSAT Surveys for free

Connect Gmail and Shopify in under 10 minutes. No credit card required.

Get started free