Every ticket labelled automatically

Retenza applies tags to every conversation based on intent, channel, and content — so your inbox stays organised with zero manual effort.

Try it free — no card required ← All features

How it works

After intent classification, Retenza applies a set of structured tags: intent label, language, priority level, Shopify-linked status, and any custom tags you define. Tags power filtering and reporting in the dashboard.

Key capabilities

✓Intent, language, and priority tags applied automatically
✓Custom tags configurable per organisation
✓Filter inbox by tag in seconds
✓Tags feed directly into analytics reports
✓No manual tagging workflow needed

Common use cases

Inbox filteringAgent assignmentSLA reportingMonthly analytics

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