Human-quality email replies, generated in seconds

Retenza uses Claude AI to read your customer emails and draft professional, personalised replies — indistinguishable from your best agent.

Try it free — no card required ← All features

How it works

When an email arrives, Retenza passes the full context to Claude: the email body, customer name, order data from Shopify, and your knowledge base. The model generates a reply that matches your brand's tone and the customer's language — and queues it for your one-click review.

Key capabilities

✓Replies match your store's tone of voice
✓Every reply personalised with customer and order data
✓Confidence score shows how certain the AI is
✓Low-confidence replies always go to human review
✓One-click approve, edit, or reject

Common use cases

Order status repliesRefund acknowledgementsShipping updatesFAQ answersComplaint de-escalation

Try AI Reply Generation for free

Connect Gmail and Shopify in under 10 minutes. No credit card required.

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