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Feature
Human-quality email replies, generated in seconds
Retenza uses Claude AI to read your customer emails and draft professional, personalised replies — indistinguishable from your best agent.
How it works
When an email arrives, Retenza passes the full context to Claude: the email body, customer name, order data from Shopify, and your knowledge base. The model generates a reply that matches your brand's tone and the customer's language — and queues it for your one-click review.
Key capabilities
- ✓Replies match your store's tone of voice
- ✓Every reply personalised with customer and order data
- ✓Confidence score shows how certain the AI is
- ✓Low-confidence replies always go to human review
- ✓One-click approve, edit, or reject
Common use cases
Order status repliesRefund acknowledgementsShipping updatesFAQ answersComplaint de-escalation
Try AI Reply Generation for free
Connect Gmail and Shopify in under 10 minutes. Free plan: no card required.
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