Know when to trust the AI — and when to double-check

Every AI-generated reply comes with a confidence score. High-confidence replies can be auto-approved; low-confidence ones always go to human review.

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How it works

Retenza calculates a confidence score (0–100%) for each generated reply based on intent clarity, data completeness, and model certainty. You configure the threshold: above X%, replies are auto-approved and sent; below it, they land in the agent review queue.

Key capabilities

✓0–100% confidence score per reply
✓Configurable auto-approve threshold
✓Low-confidence always sent to human review
✓Confidence trends visible in analytics
✓Reduces hallucination risk in edge cases

Common use cases

Safe automation rolloutRegulated industriesHigh-value order support

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