Retenza vs Gorgias
TryRetenza vs Gorgias — Revenue Protection vs helpdesk for Shopify
Gorgias is a strong ecommerce helpdesk for running support. TryRetenza is the Revenue Protection Layer that works alongside it — finding the money leaking out of your conversations.
Feature comparison
| Feature | Retenza | Gorgias |
|---|---|---|
| Primary job | Revenue Protection Layer | Ecommerce helpdesk |
| Revenue-at-risk scoring | ✓ | Not the primary focus |
| Money-leak detection | Refund risk, WISMO, pre-sale, social, winback, upsell | Tags and rules |
| Shopify order context | Native order/customer/fulfillment | Ecommerce workflows |
| Human-reviewed recovery drafts | Merchant approves before sending | Macros / AI assist |
| Outcome tracking | Revenue protected/recovered | Support reporting |
| Traditional ticketing | Works alongside your helpdesk | ✓ |
| Live chat widget | Not the primary focus | ✓ |
| Setup time | < 10 minutes | 1–3 days |
| Free tier | 50 emails/month | ✗ |
Our verdict
Gorgias is a capable ecommerce helpdesk built for running support: tickets, macros, rules and live chat. TryRetenza isn't a helpdesk replacement — it's the Revenue Protection Layer that works alongside Gorgias. It reads conversations for refund risk, WISMO/late-order complaints, pre-sale questions, missed social leads, winback and upsell, uses your Shopify order context, scores each one by revenue at risk, and prepares human-reviewed recovery drafts. Nothing is sent until you approve it — sending stays under merchant control. If Gorgias runs your support, TryRetenza makes sure the revenue in those conversations doesn't slip away.
Where Retenza wins
- ✓Scores conversations by revenue at risk
- ✓Detects refund risk, WISMO and missed leads
- ✓Human-reviewed recovery drafts — you approve before anything sends
- ✓Native Shopify order context behind every draft
- ✓Tracks revenue protected, assisted and recovered
Where Gorgias wins
- →Purpose-built ecommerce helpdesk for day-to-day support
- →Mature macros and rule automation
- →Live chat widget and larger integration ecosystem
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